Front Office Best Practices

The resources in the table below are all CHAD Member resources.

Front Office Staff Orientation Manual		Operational CHC Issues
Restructuring for Front Office Efficiency		Scheduling
Tips for Front Desk Employees		Why Every Practice Needs a Payment Policy

Scripts

Patient Call for Appointment		Patient Registration
Patient Call		Uninsured Patient Call for Medical
New Patient Registration		Uninsured Patient Call for Dental

Forms

Charge Booklet Creator

 

 

 

Front Office Job Descriptions

The resources in the table below are all CHAD Member resources.

Patient Representative 1		Patient Representative Float
Patient Representative 2		Receptionist

These files and documents are for informational purposes and are not intended as legal advice.  Any use, including alteration, modification, addition, deletion, or other changes to these documents may result in significant legal consequences for the parties involved.  Accordingly, you are advised not to use any of the sample files and documents unless such files and documents are reviewed and approved by your lawyer. Community HealthCare Association of the Dakotas has no responsibility under any circumstances for any use made by you of the sample files and documents.

 

Network Team Description:

A venue for community health center staff to establish relationships with other professionals while gaining valuable resources and insight to relevent best practices.

Instructions for Front Office List Serv

Network Team Members

CHAD Network Team Facilitator:	LaVonne Linneman
Coal Country Community Health Care
Beulah, ND	Kandi Olson
Family HealthCare Center
Fargo, ND	Carrie Baumgartner
	Brandi Hassebrock
	Trisha Erickson
Migrant Health Services, Inc.
Moorhead, MN	Betty Brink
	Twila Neset
	Yolanda Garza
Northland Community Health Center
Turtle Lake, ND	Faye Hagen
Valley Community Health Centers
Northwood, ND	Julie Ludwig
	Stacie Jacobson
	Wendy Nygaard
Community Health Center of the Black Hills
Rapid City, SD	Colleen Stadlman
	Sherri A. Wood
Falls Community Health
Sioux Falls, SD	Amy Richardson
Horizon Health Care, Inc.
Howard, SD	Amber Schoenfelder
	Dulcy Sinkie
	Gin Wingen
	Janet Kolousek
	Janice Ring
	Michele Block
Prairie Community Health
Isabel, SD	Alice Maier
	Bev Stradinger
Rural Health Care, Inc.
Fort Pierre, SD	Kari Eisenzimmer
Union County Health Foundation
Alcester, SD	Becky Bertrand

 

Front Office Policies

The resources in the table below are all CHAD Member resources.

Billing Policy

Collection Agency Policy

Discount Fee Schedule (Example of Handout for Patients) Sliding Scale Discounts

Guidelines When Patient is Not Prepared to Pay

Insurance Information Sheet

Patient Account Balance and Co-pay

Patient Payment

Patient Payment Plan Settlements

Payment Policy Sample

Patient Payments Policy

Sliding Fee Discount Policy

Sliding Fee Scale Program

Walk-in Policy

These files and documents are for informational purposes and are not intended as legal advice.  Any use, including alteration, modification, addition, deletion, or other changes to these documents may result in significant legal consequences for the parties involved.  Accordingly, you are advised not to use any of the sample files and documents unless such files and documents are reviewed and approved by your lawyer. Community HealthCare Association of the Dakotas has no responsibility under any circumstances for any use made by you of the sample files and documents.

 

Front Office